_edited.png)
Accessibility Statement
Effective Date: August 13, 2026
At CIENNA BROOKLYN, we are committed to providing an inclusive and accessible online shopping experience. We believe that our website should be usable and enjoyable by as many people as possible, regardless of ability or the technology they use to access it.
Our Commitment
We are continuously working to improve the accessibility and usability of www.ciennabrooklyn.ca.
Our accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.1, including the principles associated with Level AA.
Our goal is to make our website perceivable, operable, understandable, and usable for visitors with a wide range of abilities and assistive technologies.
While we strive to improve accessibility, we recognize that accessibility is an ongoing process and that some areas of the website may not yet provide an optimal experience for every visitor.
Accessibility Features
We aim to provide features and practices that support accessibility, including:
-
Clear and consistent website navigation
-
Logical page structure, headings, and content organization
-
Alternative text for images and other meaningful non-text content, where appropriate
-
Keyboard-accessible navigation and functionality where supported
-
Readable text and appropriate colour contrast
-
Content that can be enlarged or scaled using standard browser and device settings
-
Descriptive links and buttons where reasonably applicable
-
Compatibility with commonly used screen readers and assistive technologies
-
Accessible forms and purchasing functionality where reasonably possible
Accessibility features may vary depending on the device, browser, assistive technology, or third-party functionality being used.
Ongoing Improvements
Accessibility is an ongoing commitment at CIENNA BROOKLYN.
We regularly work to identify potential accessibility barriers and improve the structure, content, navigation, and functionality of our website.
As website technology, accessibility standards, and customer needs evolve, we may make changes to improve the accessibility and usability of our website.
Third-Party Content & Services
Our website is built and hosted using Wix and may include third-party content, applications, payment services, social media features, or links to external websites.
While we strive to use services that support accessibility, we do not control the accessibility of third-party websites, platforms, applications, or content.
Third-party websites and services may have their own accessibility policies and practices.
Need Assistance?
If you experience difficulty accessing any part of our website, have trouble using a website feature, or need assistance placing an order, please contact us.
Email: support@ciennabrooklyn.ca
We will make reasonable efforts to assist you and provide information or support in an accessible format where possible.
We aim to respond to accessibility-related inquiries within 1–2 business days.
Accessibility Feedback
We welcome feedback about the accessibility of our website.
If you encounter an accessibility barrier or have a suggestion for how we can improve your experience, please contact us at:
When contacting us, please include the page or feature where you experienced the issue and, if possible, a brief description of the difficulty you encountered.
Your feedback helps us identify barriers and continue improving the accessibility of CIENNA BROOKLYN.
Our Goal
Our goal is to provide an online shopping experience that is welcoming, inclusive, and accessible to as many customers as reasonably possible.
We appreciate your feedback and patience as we continue working toward a more accessible website for everyone.