Privacy Policy

Last Updated: August 13, 2026

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At CIENNA BROOKLYN, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact us, subscribe to our communications, or otherwise interact with CIENNA BROOKLYN.

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CIENNA BROOKLYN is based in Saskatoon, SK, Canada, and handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

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1. Information We Collect

Depending on how you interact with us, we may collect the following personal information:

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Information You Provide

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Order and purchase information

• Information provided when contacting customer support

• Information provided when subscribing to marketing communications

• Any other information you voluntarily provide to us

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Payment Information

We offer payment methods that may include credit or debit cards, PayPal, Apple Pay, and Google Pay.

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Payment information is processed through the applicable payment provider or payment processor associated with your selected payment method.

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CIENNA BROOKLYN does not generally store complete credit or debit card numbers or other sensitive payment credentials on its own systems.

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Payment providers may collect and process your information in accordance with their own privacy policies and terms.

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Automatically Collected Information

When you visit our website, certain information may be collected automatically through cookies, analytics tools, pixels, and similar technologies, including:

• IP address

• Browser type

• Device type and information

• Operating system

• Pages viewed and website interactions

• Referring website or source

• Approximate location

• Date and time of website visits

• Other technical and usage information

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2. How We Use Your Information

We may collect, use, and disclose your personal information for purposes including:

• Processing and fulfilling orders

• Processing payments

• Shipping and delivering purchases

• Sending order confirmations and shipping updates

• Processing returns and exchanges

• Providing customer service and responding to inquiries

• Managing customer accounts, where applicable

• Improving our website, products, services, and customer experience

• Understanding how customers interact with our website

• Detecting and preventing fraud, unauthorized transactions, and other security issues

• Maintaining business and transaction records

• Complying with applicable legal and regulatory requirements

• Sending marketing communications, promotions, and special offers where you have provided the required consent

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We limit the collection, use, and disclosure of personal information to purposes that are reasonable and appropriate for our business and your interactions with us.

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3. Cookies & Analytics

Our website is hosted and operated through Wix and may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve functionality, analyze customer behaviour, and support marketing or advertising activities.

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Wix and other third-party services integrated with our website may collect certain information through cookies, pixels, analytics tools, and similar technologies.

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You may be able to manage or disable certain cookies through your browser settings or through the cookie preferences available on our website.

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Please note that disabling certain cookies may affect the functionality of some parts of our website.

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4. How We Share Your Information

We do not sell or rent your personal information.

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We may disclose personal information to trusted third-party service providers when reasonably necessary to operate our business and provide our services. These providers may include:

• Wix, which provides our website, e-commerce, hosting, and related website services

• Payment processors and payment providers

• PayPal

• Apple Pay

• Google Pay

• Shipping and delivery providers

• Email and marketing service providers

• Website analytics providers

• Advertising and social media platforms

• Customer service and communication providers

• Fraud prevention and security providers

• Other service providers that assist us in operating our business

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We only provide third parties with information that is reasonably necessary for them to perform the services they provide to us.

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We may also disclose personal information where required or permitted by law, including where necessary to comply with legal obligations, enforce our agreements, protect our rights or property, prevent fraud or abuse, or protect the safety of our customers or others.

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5. Wix & Third-Party Services

Our website is created, hosted, and operated using Wix.

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Wix may process personal information collected through our website on our behalf in order to provide website hosting, e-commerce functionality, security, analytics, customer management, and other services.

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Wix may use third-party service providers and sub processors to provide its services. These providers may process personal information in accordance with applicable privacy requirements and Wix's policies.

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For more information about how Wix handles personal information, please review Wix's Privacy Policy and Data Processing Agreement.

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Other third-party services integrated with our website may also collect or process personal information according to their own privacy policies.

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Some of these service providers may be located outside Saskatchewan or Canada. As a result, personal information may be processed or stored in another jurisdiction and may be subject to the laws of that jurisdiction.

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6. Marketing Communications

If you choose to subscribe to CIENNA BROOKLYN marketing communications, we may use your email address to send newsletters, product launches, promotions, special offers, and other marketing communications.

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You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at support@ciennabrooklyn.ca.

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Even if you unsubscribe from marketing communications, you may continue to receive necessary transactional communications relating to your orders, purchases, account, or other services you have requested.

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7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

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When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and business requirements.

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8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

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Our website is hosted through Wix and uses security measures designed to protect information transmitted through the website, including HTTPS/SSL/TLS encryption where applicable.

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While we take reasonable measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

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9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete personal information

• Ask questions about how your personal information is collected, used, or disclosed

• Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions

• Make a privacy-related complaint or inquiry

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To make a privacy-related request, please contact us at support@ciennabrooklyn.ca.

We may need to verify your identity before processing certain requests.

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10. Privacy Concerns & Complaints

If you have a question, concern, or complaint about how CIENNA BROOKLYN handles your personal information, please contact us first at:

Email: support@ciennabrooklyn.ca

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We will review privacy-related concerns and take reasonable steps to address them.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

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11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided us with personal information without appropriate consent, please contact us at support@ciennabrooklyn.ca so that we can review and take appropriate action.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable privacy requirements.

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When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

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13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

CIENNA BROOKLYN
Saskatchewan, Canada
Email: support@ciennabrooklyn.ca