Shipping Policy

Last Updated: August 13, 2026

At CIENNA BROOKLYN, we aim to process and deliver your jewelry as quickly and securely as possible. Please review our Shipping Policy below for information regarding order processing, shipping times, tracking, customs, and other important details.

Order Processing

All orders are processed within 2–4 business days, excluding weekends and holidays.

Processing time refers to the time it takes to prepare your order for shipment and is separate from the shipping transit time.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when tracking is included with the selected shipping method.

Orders placed during sales, holidays, product launches, or other peak periods may require additional processing time.

Shipping Rates & Delivery Times

Shipping rates and available shipping methods are calculated and displayed at checkout based on your location and order.

Estimated standard shipping times are:

Canada & USA: 5–10 business days

International: 10–20 business days, depending on the destination and customs processing

Expedited shipping options may be available at checkout for an additional fee.

Please note that all delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to postal carrier delays, customs processing, weather, holidays, or other circumstances outside of CIENNA BROOKLYN's control.

Selecting an expedited shipping method does not reduce the order processing time unless otherwise stated at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking link when tracking is available for your selected shipping method.

Please allow up to 48 hours for tracking information to become active or for the first tracking update to appear.

CIENNA BROOKLYN is not responsible for delays or missing tracking updates caused by the shipping carrier.

Customs, Duties & Taxes

International orders may be subject to customs fees, duties, taxes, or other charges imposed by the destination country.

Customers are responsible for all customs fees, duties, taxes, and other charges associated with receiving an international order.

CIENNA BROOKLYN does not control these charges and is not responsible for delays caused by customs inspections or processing.

If a customer refuses or fails to accept an international package because of customs fees, the order may be returned to CIENNA BROOKLYN. Any applicable return shipping costs or fees may be deducted from the customer's refund.

Shipping Address & Wrong Address Policy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your order.

If you need to make an address correction, please contact us as soon as possible at support@ciennabrooklyn.ca. While we will do our best to accommodate address changes, we cannot guarantee that changes can be made once an order has entered processing or been shipped.

If a package is returned to CIENNA BROOKLYN due to an incorrect, incomplete, or undeliverable address provided by the customer, the customer will be responsible for any additional shipping costs required to resend the order.

Lost, Damaged or Stolen Packages

Once an order has been shipped, CIENNA BROOKLYN is not responsible for delays caused by the shipping carrier.

If your package appears to be lost in transit, please contact the shipping carrier using the tracking information provided. We will do our best to assist where possible, but carrier investigations and claims may be subject to the carrier's policies and timelines.

If your tracking information shows that the package was delivered but you cannot locate it, please first check with household members, neighbors, your building's mailroom or reception area, and the carrier or local post office.

CIENNA BROOKLYN is not responsible for packages that are lost or stolen after the carrier confirms delivery.

Shipping Restrictions

We currently ship to Canada, the United States, and select international destinations.

Shipping availability may vary depending on the destination and applicable customs or import regulations.

Certain products may be subject to location-based shipping restrictions.

Delays & Unforeseen Circumstances

While we do our best to ensure orders are processed and shipped promptly, CIENNA BROOKLYN cannot guarantee delivery dates.

We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to postal carrier delays, customs processing, severe weather, natural disasters, holidays, strikes, transportation disruptions, or other unforeseen events.

For questions regarding your order or shipping, please contact us at support@ciennabrooklyn.ca.