Terms & Conditions

Last Updated: August 13, 2026

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Welcome to CIENNA BROOKLYN. These Terms & Conditions govern your use of our website and your purchase of products from CIENNA BROOKLYN.

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By accessing our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

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About Our Products

CIENNA BROOKLYN offers fashion jewelry made from materials that may include stainless steel, titanium, and PVD or other finishes, depending on the individual product.

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We strive to accurately represent the materials, colours, finishes, and appearance of our products. However, slight variations may occur due to lighting, photography, screen settings, manufacturing processes, or natural variations in materials.

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Product images are provided for illustrative purposes, and the actual colour or appearance of an item may vary slightly from what appears on your screen.

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Where product descriptions refer to properties such as water-resistant, waterproof, tarnish-resistant, or hypoallergenic, these descriptions apply only as stated for the specific product and are subject to the product's materials, construction, and intended use.

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No jewelry is completely invincible. Proper care is required to help maintain the appearance and longevity of your jewelry.

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Please refer to our Returns & Exchanges Policy and General Care information for additional details regarding product care and returns.

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Allergies & Skin Sensitivities

While many of our jewelry pieces are designed with materials intended to be suitable for sensitive skin, individual reactions can vary from person to person.

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No jewelry can be guaranteed to be suitable for every individual.

If you have known metal allergies, sensitivities, or skin conditions, we recommend reviewing the materials listed for the specific product and consulting with a qualified medical professional before wearing the item.

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CIENNA BROOKLYN is not responsible for individual allergic reactions or skin sensitivities, except where liability cannot legally be excluded under applicable law.

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Orders & Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

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After placing an order, you will receive an order confirmation email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted or shipped.

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We reserve the right to refuse, cancel, or limit an order where permitted by law, including in circumstances involving:

• Suspected fraud or unauthorized activity

• Incorrect product or pricing information

• Inventory or supply limitations

• Errors in the order

• Shipping restrictions

• Other circumstances that make fulfillment impractical or impossible

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If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or affected item(s).​​

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Pricing & Currency

Prices displayed on our website are shown in the currency selected through the available currency selector and may be displayed in CAD, USD, or other supported currencies.

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Prices are subject to change without notice.

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We make reasonable efforts to ensure that all pricing and product information on our website is accurate. In the event of a genuine pricing or listing error, we reserve the right to correct the error and, where appropriate, cancel an affected order and provide a refund.

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Applicable taxes, shipping charges, and other fees will be displayed at checkout where applicable.

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Payment

Payment must be successfully received before an order is processed and shipped.

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Available payment methods may include credit or debit cards, PayPal, Apple Pay, and Google Pay.

Payments are processed through third-party payment providers. CIENNA BROOKLYN does not generally have access to or store your complete payment card credentials.

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We reserve the right to decline or cancel an order where a payment is declined, unauthorized, or suspected to be fraudulent.

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Shipping & Delivery

Orders are typically processed within 2–4 business days, excluding weekends and holidays.

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Shipping times are estimates and may vary depending on the destination, shipping method, carrier, customs processing, weather, holidays, and other circumstances outside our control.

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Customers are responsible for providing a complete and accurate shipping address at checkout.

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Please refer to our Shipping Policy for complete information regarding processing times, shipping rates, delivery estimates, customs, incorrect addresses, lost packages, and other shipping matters.

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Returns & Exchanges

Returns and exchanges are subject to the terms and conditions outlined in our Returns & Exchanges Policy.

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Certain products and purchases may be final sale or otherwise non-returnable as specified in that policy.

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Nothing in these Terms & Conditions is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

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No Jewelry Warranty

CIENNA BROOKLYN does not provide an ongoing warranty or guarantee on jewelry.

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Jewelry is subject to normal wear and may change in appearance over time depending on use, care, exposure to water, moisture, chemicals, perfumes, lotions, sweat, and other environmental factors.

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Tarnishing, fading, discoloration, oxidation, scratches, or other changes resulting from normal wear, environmental exposure, misuse, or improper care are not covered by our Returns & Exchanges Policy unless otherwise required by applicable law.

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If an item arrives with a suspected manufacturing defect, please refer to our Returns & Exchanges Policy for information regarding the applicable reporting period and review process.

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Product Care

Proper care is important to help maintain the appearance and longevity of your jewelry.

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Although many CIENNA BROOKLYN jewelry pieces are designed to be water-resistant or waterproof and tarnish-resistant, they are not invincible and require proper care.

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We recommend following the care instructions provided with your purchase and avoiding unnecessary exposure to chemicals, perfumes, lotions, harsh cleaning products, and other substances that may affect the appearance or condition of your jewelry.

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Damage caused by misuse, accidents, improper care, alterations, or normal wear is not eligible for a refund, replacement, or exchange except where required by applicable law.

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Website Content & Accuracy

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, we do not guarantee that all website content, product descriptions, images, pricing, availability, or other information will always be complete, accurate, current, or error-free.

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We reserve the right to correct errors, update information, modify products, change prices, or update website content at any time without prior notice.

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Intellectual Property

All content appearing on the CIENNA BROOKLYN website, including but not limited to:

• Brand names and logos

• Product names

• Product photography

• Images and graphics

• Website design

• Written content

• Product descriptions

• Marketing materials

• Original artwork

is owned by or licensed to CIENNA BROOKLYN and is protected by applicable intellectual property laws.

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You may not reproduce, copy, modify, distribute, publish, sell, or otherwise use our content without prior written permission from CIENNA BROOKLYN, except where permitted by law.

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Third-Party Services & Links

Our website may contain links to or integrations with third-party websites and services, including payment providers, social media platforms, shipping providers, and other services.

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CIENNA BROOKLYN does not control and is not responsible for the content, privacy practices, availability, or policies of third-party websites or services.

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Your use of third-party services may be subject to the terms and privacy policies of those third parties.

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Limitation of Liability

To the maximum extent permitted by applicable law, CIENNA BROOKLYN will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

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CIENNA BROOKLYN is not responsible for losses or damages resulting from misuse of our products, failure to follow care instructions, unauthorized alterations, improper use, or circumstances outside our reasonable control.

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Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.​​

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Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

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By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

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Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes to our business, products, website, services, or applicable legal requirements.

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When changes are made, the updated version will be posted on this page and the "Last Updated" date will be revised.

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Your continued use of our website or purchase of products after updated Terms & Conditions are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

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Governing Law

These Terms & Conditions are governed by the laws applicable in the Province of Saskatchewan and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

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Nothing in these Terms & Conditions is intended to limit any rights or protections available to consumers under applicable law.

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Contact Us

If you have questions about these Terms & Conditions, please contact us at:

CIENNA BROOKLYN
Saskatchewan, Canada
Email: support@ciennabrooklyn.ca